ShieldPlay support center

Need a hand? Open a ticket and talk to our staff.

Describe the issue, follow updates, and reply in the same conversation. Priority is assigned automatically from your organization’s active plan.

Open a ticketOpen a Discord ticket
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Quick guidance

Try these guides before opening a ticket

Agent not connected

Check the API URL, agent key, and server status.

Access issues

Use password reset or verify Google sign-in.

Plan and licenses

Check the active plan, included servers, and Customer Portal.

Prefer Discord?

You can also open a ticket in the Discord server. For account-related support, the ticket center keeps history and plan-based priority.

Discord