01
Service components
| Component | Responsibility |
|---|---|
| Dashboard | Accounts, configuration, review workflows and public resources. |
| API | Authentication, server management, agent ingestion and outbound webhooks. |
| Minecraft agent | Server-authoritative collection, local checks and bounded event delivery. |
| Third parties | Discord delivery, Stripe billing and hosting providers operate outside the game agent. |
02
When a service is degraded
A dashboard or API issue must not cause the agent to turn a transient network problem into a punitive action. The agent uses bounded requests, local cooldowns and controlled offline replay. Review connection status after recovery and investigate any delayed data as operational evidence, not real-time proof.
03
Report an issue
Use the Contact page to open a ticket. Include the server name, approximate time with timezone, affected route or command, relevant redacted log lines and steps already tried. Do not include API keys, passwords, Discord webhook URLs or payment data.